phream Privacy Policy
At phream, your privacy is not an afterthought — it is a core part of how we build and operate our platform for Filipino players. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you have as a registered user. We are committed to handling your information with transparency and full respect for applicable Philippine data privacy laws and regulations. Please read this policy thoroughly before registering or continuing to use the phream platform.
Last updated: June 2025 · Effective immediately upon account registration
What Information We Collect
When you register and use phream, we collect several categories of personal and technical information necessary to operate our platform safely and effectively. Understanding exactly what we gather helps you make informed choices about your use of the service. We only collect what is genuinely needed — we do not gather data beyond what is required for platform functionality, identity verification, and regulatory compliance.
Account and Identity Information
During registration, phream collects your full name, date of birth, email address, mobile number, and a username of your choice. If you proceed to identity verification — which is required before withdrawals — we may also collect a government-issued ID number, a selfie for face-matching purposes, and proof of billing address. This information is used to confirm you are a real person who meets our minimum age requirement of 18 years and complies with Philippine gaming regulations. We treat all identity documents with strict confidentiality and store them using encrypted systems.
Device and Browser Data
Every time you access phream — whether through a mobile browser, desktop browser, or our mobile-optimised web app — we automatically collect technical data about your device and connection. This includes your IP address, browser type and version, operating system, screen resolution, time zone, and session timestamps. We use this data to detect unusual login patterns, prevent account takeovers, and optimise the platform experience across different devices common among Filipino players. Device data is never sold and is stored only as long as necessary for security purposes.
Payment and Transaction Information
phream processes all deposits and withdrawals in Philippine Peso (PHP). When you conduct a financial transaction, we collect the transaction amount, timestamp, payment method type (such as GCash, Maya, or local bank transfer), and transaction reference numbers. We do not store full card numbers or complete e-wallet credentials on our servers — payment processing is handled by certified third-party payment processors who comply with PCI-DSS standards. Transaction records are retained for a minimum of five years as required by Philippine anti-money laundering regulations.
Usage and Gameplay Data
We collect data on how you interact with the phream platform, including which games you play, how long each session lasts, bet amounts, win and loss records, pages you visit, and features you click. This helps us personalise your game recommendations, identify responsible gaming concerns early, and improve platform performance. Usage data is analysed in aggregate form wherever possible to minimise exposure of individual-level information. You can request a summary of your gameplay data at any time through our support team.
How We Use Your Data
phream uses the data we collect for specific, legitimate purposes directly related to delivering a safe, fair, and enjoyable online gaming experience to players in the Philippines. We do not use your data for purposes incompatible with those listed below, and we will always inform you if we intend to use it in a new way.
Account Management
We use your registration details to create and maintain your phream account, verify your identity, process login requests, and communicate important account updates. Without this data, we cannot provide you with a personalised, secure account.
Payment Processing
Transaction data is used to process PHP deposits and withdrawals, detect fraudulent payments, comply with financial reporting obligations, and resolve any disputes that arise. Accurate financial records protect both you and the platform.
Platform Improvement
Aggregated usage data helps our engineering and product teams identify bugs, optimise load times, improve mobile responsiveness, and prioritise new features most relevant to Filipino players. Your feedback and behaviour shape a better phream for everyone.
Security and Fraud Prevention
Device data and login patterns are cross-referenced to flag suspicious activity, prevent unauthorised access, and investigate potential breaches. This protects your funds and personal information from bad actors both inside and outside the platform.
Communications and Support
We use your contact details to send transactional emails (deposit confirmations, withdrawal notices, security alerts), respond to support queries, and — only where you have opted in — send promotional content about new games or platform features.
Responsible Gaming
Gameplay and session data is monitored to identify patterns consistent with problem gambling. If concerning behaviour is detected, phream may proactively reach out with responsible gaming resources or apply protective measures to your account.
Cookies and Tracking Technologies
phream uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period to remember your preferences). You can control cookie behaviour through your browser settings, though disabling certain cookies may affect platform functionality such as staying logged in.
We categorise our cookies into three types. Strictly necessary cookies are essential for the platform to function — they handle authentication tokens, session management, and security checks. Functional cookies remember your language preferences, display settings, and recently played games so your experience is consistent across visits. Analytics cookies help us understand aggregate usage patterns, such as which game categories are most popular, how players navigate the lobby, and where users drop off during registration. We do not use third-party advertising cookies or allow ad networks to track our users.
If you wish to review or withdraw consent for non-essential cookies, you can do so at any time by adjusting your browser's cookie settings or contacting our support team. Please note that withdrawing consent for analytics cookies does not affect cookies that are strictly necessary for the security and operation of your phream account.
Data Storage and Security
phream stores personal data on secure servers protected by industry-standard encryption protocols, including TLS for data in transit and AES-256 encryption for data at rest. Our infrastructure undergoes regular security audits, penetration testing, and vulnerability assessments to ensure your information remains protected against emerging threats. Access to personal data within our organisation is restricted on a strict need-to-know basis — only authorised personnel involved in account management, compliance, or security operations can access identifiable user records.
We retain your personal data for as long as your account remains active or as required by applicable Philippine law. Identity verification documents are kept for a minimum of five years after account closure to comply with anti-money laundering regulations. Gameplay logs and transaction records are retained for the same period. Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you individually. You may request early deletion of certain data types — see the Your Rights section below for details.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, phream will notify affected users and the relevant Philippine regulatory authority within the timeframes prescribed by the Data Privacy Act of 2012. We take our notification obligations seriously and have incident response procedures in place to minimise harm and restore security as quickly as possible.
Sharing Data with Third Parties
phream does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share data only in specific, limited circumstances that are necessary to operate the platform, meet legal obligations, or protect user safety. Every third-party partner we engage is bound by a data processing agreement that prohibits them from using your data for purposes beyond the scope of their service to us.
We share data with the following categories of trusted partners. Payment processors and financial institutions receive transaction data necessary to complete your deposits and withdrawals in PHP. Identity verification providers receive copies of your ID documents solely for the purpose of confirming your eligibility to play. Our cloud hosting and infrastructure providers process data as part of running our servers — they act only on our documented instructions and cannot access or use your data independently. We may also share data with Philippine regulatory authorities, law enforcement agencies, or courts when legally required to do so, such as in response to a valid court order or anti-money laundering investigation.
We do not share your data with other online gaming operators, marketing agencies, data brokers, or any other commercial entity beyond those described above. If our business structure changes — for example, through a merger or acquisition — we will notify you and ensure your data continues to be protected under terms consistent with this policy before any transfer takes place.
Your Rights as a User
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have a set of enforceable rights regarding your personal data held by phream. We are committed to honouring these rights promptly and without undue barriers. To exercise any of the rights below, please contact our support team using the details in the Contact section of this page.
Right to Access
You may request a copy of all personal data phream holds about you at any time. We will provide a structured, readable summary within 30 days of a verified request, free of charge for reasonable requests.
Right to Correction
If any of your personal details on phream are inaccurate or out of date, you have the right to request a correction. You can update basic profile information directly in your account settings, or contact support for changes to verified identity documents.
Right to Erasure
You may request deletion of personal data that is no longer necessary for the purpose it was collected. Note that data subject to legal retention requirements — such as transaction records required by anti-money laundering law — cannot be deleted before the mandated period expires.
Right to Object
Where we process your data based on legitimate interest — such as analytics or responsible gaming monitoring — you may object to that processing. We will review your objection and either comply or provide a documented justification for continuing.
Right to Data Portability
You can request that we provide your personal data in a commonly used, machine-readable format so you can transfer it to another service if you choose. This right applies to data you have actively provided to us during account creation or gameplay.
Right to Lodge a Complaint
If you believe phream has not handled your data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve your concern directly.
Protection of Minors
phream is strictly an adults-only platform. We do not knowingly collect personal data from any person under 18 years of age, and we actively work to prevent underage individuals from accessing our services. During the registration process, users must declare their date of birth and confirm they are of legal age. All accounts are subject to age verification checks, which may include review of government-issued identification, before withdrawal privileges are granted.
If we discover or are notified that an account belongs to a person under the minimum age, we will immediately suspend the account, delete all associated personal data as permissible under law, and reverse any transactions where possible. Parents or guardians who suspect a minor has registered on phream are urged to contact our support team immediately. We take these cases seriously and commit to resolving them quickly and responsibly.
We also recommend that adults in the Philippines use parental control software on shared devices to prevent minors from accessing online gaming platforms. phream supports third-party filtering tools and is listed with recognised parental control databases to make this as straightforward as possible for families.
Changes to This Privacy Policy
phream may update this Privacy Policy from time to time in response to changes in Philippine law, regulatory guidance from the National Privacy Commission, new platform features, or evolving industry best practices. When we make material changes — those that significantly affect how we collect, use, or share your data — we will notify you by email to your registered address and by a prominent notice on the platform at least 14 days before the changes take effect.
Minor editorial updates, corrections of typographical errors, or changes that do not affect your rights or our data practices will be made without prior notice but will always be reflected here with an updated effective date. We encourage you to review this page periodically so you remain informed about how your information is being handled. The date shown at the top of this policy indicates when it was last revised.
Continued use of phream after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data, subject to legal retention requirements. We will always make previous versions of the policy available upon request so you can compare what has changed.
How to Contact Us About Privacy
If you have questions, concerns, or requests related to this Privacy Policy or the way phream handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries within five business days, and to resolve substantive requests — such as data access, correction, or deletion — within 30 calendar days of identity verification.
You can reach our Privacy support team by emailing [email protected]. Please include your registered username, the nature of your request, and any relevant details that will help us locate your records and respond accurately. For identity-sensitive requests such as data access or erasure, we may ask you to complete a brief verification step to confirm you are the account holder before we process your request.
phream also maintains a designated Data Protection Officer (DPO) who oversees our compliance with the Philippine Data Privacy Act of 2012. If you feel your concern has not been adequately addressed after contacting our support team, you may escalate directly to the DPO by indicating this in your email. We are committed to resolving all privacy matters fairly, transparently, and in accordance with your legal rights as a Filipino player.
Privacy Contact Details
Email: [email protected]
Response time: Within 5 business days for general inquiries
Data requests: Processed within 30 calendar days upon identity verification
Ready to Play Safely on phream?
Your personal data is in safe hands. Register today and enjoy a trusted, mobile-first gaming experience built for Filipino players — with full transparency every step of the way.